Explore how Salesforce Fuels a Personalized EV CX with AI Customers today are digital and always connected, using different channels to research, buy and get service from their favorite brands. This Salesforce lead project seeks to create a personalized connected …
Care@Home – An Ecosystem Approach
Explore how an Ecosystem driven approach for Care at Home for Elderly delivers value to all of the ecosystem stakeholders including; National Health Services, Medical Device Suppliers, Medical Insurance Companies, Communications Service Providers and most importantly the end patient.
Ferrovial – Leveraging Internal and External Resources to Innovate Competitively
Ferrovial is a multinational group that builds, manages, and operates infrastructure projects and related services. Its businesses operate in four areas: Services, toll roads, construction, airports Its vision is to be a leading developer and operator in the infrastructure and …
Driving innovative services and integration with Schindler Digital Business
This project describes organizational design changes that have been critical for the Schindler group transformation from product-focused engineering company to customer-oriented service provider with a proactive and predictive service model.
Vestas – Creating effective partnerships for digital transformation
Vestas Wind Systems is a global energy company that produce wind turbines. The company’s vision had recently evolved from “undisputed global wind leader” to “global leader in sustainable energy solutions”. This project describes the early stages of the transformation-particularly the …
PEPSICO – Granular Growth Using a Data-Driven Approach
ln 2019, PepsiCo offered a suite of data analytics capabilities called PEPWORX. The capabilities enabled PepsiCo and its retail customers to unlock granular growth in the marketplace by helping users of PEPWORX better understand how to optimize store-level assortment and …
Smart Parking through PPP
Explore how Smart Parking can be successfully implemented in a City through a collaboration and partnership between Private a Public organizations.
Schneider Electric bridge Front Office Program
The global IT function concluded that Schneider Electric needed a unified global CRM platform to support cross-selling and collaboration, enable the standardization of sales and service processes across the company, and provide a 360° view of the customer. Schneider Electric …
USAA – Defining a Digital Experience
The United Services Automobile Association (USAA) is a financial services company dedicated to facilitating the financial security of members of the US military and their families. This project describes how USAA redesigned organizational structures, innovation processes, and systems to introduce …
Northwestern Mutual Digital Transformation
Northwestern Mutual is a financial services company founded in 1857. This project describes the journey within Northwestern Mutual’s in delivering digital products and services to extend the value that customers are receiving from the company’s financial advisors
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